Privacy Policy

1. Information We Collect

Information you provide: Name, phone number, email address, pickup and drop-off locations, travel dates and times, passenger count, luggage details, flight information, payment and billing information, and any special requests or instructions you share with our team.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, device information, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through cookies, web beacons, and similar tracking technologies.

Information from third parties: We may receive information about you from our booking platform provider (MyLimoBiz), payment processors, and analytics services.

2. How We Use Your Information

We use the information we collect to: process and fulfill your transportation reservations; coordinate pickup, routing, and chauffeur assignment; communicate trip confirmations, updates, and changes; process payments and prevent fraud; respond to your inquiries and provide customer support; send service-related communications (e.g., booking confirmations, trip reminders); improve our website, services, and customer experience; comply with legal obligations; and protect the safety and security of our passengers, drivers, and vehicles.

3. Sharing of Information

We do not sell your personal information. We may share your information with: our chauffeurs and drivers (limited to what is necessary to fulfill your trip); our booking platform provider, MyLimoBiz, which processes reservation data; payment processors to complete transactions; service providers who assist with website hosting, analytics, and customer communication; law enforcement or government agencies when required by law, subpoena, or court order; and other parties with your explicit consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, including the online booking form. We do not currently respond to "Do Not Track" browser signals.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of completed trips for accounting and legal compliance. Reservation records are retained for a minimum of six (6) years in accordance with New York State record-keeping requirements. You may request deletion of your information subject to our legal retention obligations.

6. Data Security (NY SHIELD Act Compliance)

In compliance with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, we implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, modification, or disclosure. These safeguards include: designating personnel responsible for data security; conducting risk assessments of our data handling practices; using encryption for sensitive data in transit; implementing access controls to limit who can view personal information; and regularly reviewing and updating our security practices. In the event of a data breach involving your private information, we will notify affected individuals and the New York Attorney General as required by New York General Business Law Section 899-aa.

7. Your Rights

Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal retention requirements); opt out of marketing communications; and request a copy of your data in a portable format. To exercise any of these rights, contact us using the information below.

8. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information. You have the right to: know what personal information we collect, use, and disclose; request deletion of your personal information; opt out of the sale or sharing of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To submit a request, contact us at reservations@jvluxury.com. We will verify your identity before processing your request.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly. Minors may ride as passengers when accompanied by a parent or legal guardian who has made the reservation.

10. Third-Party Links and Services

Our website contains links to third-party services, including our booking platform (MyLimoBiz) and social media profiles (Instagram). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy. For material changes, we will make reasonable efforts to notify you via email or a prominent notice on our website.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

JV Luxury LLC
1489 Boston Rd, Bronx, NY 10460
Phone: +1 929 751-6124
Email: reservations@jvluxury.com